The authorized items must be dropped off at Canada Post on or before the final day of return timeframe to be eligible for refund. Please place your item in a suitable shipment box to ship the item(s) back with our pre-paid return label (we suggest re-using the box that we shipped the items to you). We will provide an email response the same business day. If you cannot find your order number, please provide the name the order was purchased under and we will locate you in our system. Just send a request to If possible, try and have your original order number to reference. WATERROOF CAST PLUSThe best part, we offer two great options for return shipping: if you request a return within the first 10 days of receiving your product we pay the return shipping, after 10 days we offer a flat rate return shipping charge of only $10 plus HST. Use it, try it, not happy? Returns are simple, even if you have worn the product, we've got you covered. Also note, if you have multiple exchanges on the same order, you will be responsible for the shipping fees after the first complimentary exchange. After 10 days we offer a flat rate return shipping charge of only $10 plus HST. Please note we cover the return shipping fees for the first exchange on your order when you request an exchange within the first 10 days of receiving your product. We will quickly place a new order for you, and we will send you a pre-paid shipping label by email to cover the shipping fees. If you require an exchange, please email and let us make it right for you. We pay the return shipping fees for your exchange, and best of all, with our Advice Included model our team is standing by to help you figure out what product would be best for you. If you need a different size or want to exchange for a different product, we've got you covered. OrthoMed is committed to a low-risk online shopping experience. We always provide you with tracking information through a confirmation email and in addition, you can also login to your account 24/7 to see the status of your shipment. We also offer FREE: 6 to 8 business days ground shipping anywhere in Canada on orders of $150 or more. If we are unable to have your item delivered to you in the specified time frame we will refund your express shipping charge. This shipping charge is not refundable if items are returned for any reason. Order day is counted as day zero (courier's rules). We offer two low priced express shipping options, FAST: 4 to 6 business days shipping for only $9.99 and FASTER: 1 to 4 business days shipping for only $16.99. No gimmicks, no hidden costs – We make it easy! Shipping, it's Fast WATERROOF CAST FREEWe also offer free shipping on exchanges or returns. Shipping is free on orders of $150 or more. We offer fast advice, quick shipping, easy exchanges and no hassle returns.
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